Cooling packs and styrofoam boxes are used for all deliveries to ensure your wasabi
remains fresh and crisp during transit.
Orders are dispatched Mondays to Wednesdays (excluding public holidays) using TOLL
Priority’s door to door service. TOLL Priority endeavour to deliver every parcel
overnight, however some regional and remote areas may take an extra day. If in doubt,
please check TOLL Priority’s delivery schedule for overnight services from Tasmania
to your destination.
Delivery will be made during business hours on normal working days. Delivery on
weekends or public holidays can be arranged by special request, however this will
incur additional costs.
Please note we are not able to specify exact delivery times (i.e. “Please deliver
before 9.30am”) as delivery is dependant on TOLL Priority’s schedules and daily workload.
If your destination is outside of Australia, please contact us for specific freight
requirements and charges.
We are happy to offer 30 days trading terms to restaurant, wholesale and providore
customers from the date of dispatch of the product. Overdue accounts are subject
to Late Payment charges.
Despite our best efforts, things do occasionally go wrong. We’re keen to resolve
any problems as quickly as possible, however we need your help to do so by advising
us of the problem by phone within 24 hours of receipt of your product.
For quality or packaging concerns we will require the product / packaging returned
to us so we can investigate the cause of the problem.
Fresh Wasabi - Ordering and Delivery
When your order of fresh wasabi is dispatched we’ll have our courier TOLL Priority
email the consignment number to you so you can track your parcel using TOLL’s Online