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Ordering


New Restaurant, Wholesale and Food Manufacturing Customers

Please contact us for our current Product List

and Order Form.



Existing Customers

Simply give us a call, email or SMS at any time

and we’ll book your order in!


Delivery

Cooling packs and styrofoam boxes are used for all deliveries to ensure your wasabi remains fresh and crisp during transit.



Orders are dispatched Mondays to Wednesdays (excluding public holidays) using TOLL Priority’s door to door service. TOLL Priority endeavour to deliver every parcel overnight, however some regional and remote areas may take an extra day.  If in doubt, please check TOLL Priority’s delivery schedule for overnight services from Tasmania to your destination.



Delivery will be made during business hours on normal working days.  Delivery on weekends or public holidays can be arranged by special request, however this will incur additional costs.



Please note we are not able to specify exact delivery times (i.e. “Please deliver before 9.30am”) as delivery is dependant on TOLL Priority’s schedules and daily workload.



If your destination is outside of Australia, please contact us for specific freight requirements and charges.


Trading Terms

We are happy to offer 30 days trading terms to restaurant, wholesale and providore customers from the date of dispatch of the product.  Overdue accounts are subject to Late Payment charges.



Returns

Despite our best efforts, things do occasionally go wrong.  We’re keen to resolve any problems as quickly as possible, however we need your help to do so by advising us of the problem by phone within 24 hours of receipt of your product.

For quality or packaging concerns we will require the product / packaging returned to us so we can investigate the cause of the problem.


Fresh Wasabi - Ordering and Delivery

When your order of fresh wasabi is dispatched we’ll have our courier TOLL Priority email the consignment number to you so you can track your parcel using TOLL’s Online Tracking Service.

Online Tracking

Shima Wasabi Pty Ltd

Tasmania, Australia

ABN   30 128 404 777

0488 556 678

sales@shimawasabi.com.au


phone  


email  

Member of Brand Tasmania